01
Commercial
Owns the quotation, the Incoterm, the promise date and the paperwork. If a delivery date moves, the commercial desk tells you before you notice.
- Quotation and sample requests
- Order confirmation and shipping documents
- Private label and OEM scope
02
Technical
Reads the specification before the price. Materials, edge finish, solvent compatibility and test method — and when a reference is wrong for the room, says so.
- Wiper and swab selection
- Particle, fibre and extractable data
- Substitution and equivalence reviews
03
Quality & service
Keeps the lot file, the certificate and the reorder point aligned. The person who answers the phone also knows which pallet your last order came from.
- CoA and lot traceability
- Incoming inspection support
- Stock levels and lead-time updates